Frequently Asked Questions

Each product page lists compatible makes and models. Use our Part Finder to search by OEM part number, internal SKU, or keyword. If you're unsure, contact our technical support team with your sweeper's make, model, and serial number.

Yes! Use the Part Finder tool to search by manufacturer part numbers from Johnston, Bucher, Scarab, Schwarze, and others. Our database cross-references thousands of OEM numbers to our equivalent parts.

We supply OEM-quality aftermarket parts that meet or exceed original specifications. All parts are dimensionally validated and performance-tested against OEM baseline standards. This allows us to offer 30–50% cost savings while maintaining quality and reliability.

If you receive an incorrect or incompatible part, contact us within 30 days of delivery. We'll arrange a return and provide the correct part or full refund. See our terms and conditions for complete return policy details.

No, you can checkout as a guest. However, creating a free account lets you track orders, save shipping details, and access order history. Trade account holders get volume pricing and monthly billing.

We accept all major credit cards (Visa, Mastercard, American Express) via Stripe. Trade account holders can purchase on account with net 30-day payment terms.

Yes! Add items to your cart and use the "Request Quote" option at checkout. Our team will review your requirements and provide a detailed quotation, typically within 4 business hours.

Yes. Councils, fleet operators and contractors ordering in volume should apply for a trade account to access tiered pricing, standing orders and dedicated account management.

All prices are displayed in Australian Dollars (AUD) and include GST unless stated otherwise. GST-registered businesses can claim back the GST component.

We ship Australia-wide to all metro and regional areas. International shipping is available on request for larger orders – contact us for a freight quote.

Standard shipping times:

• Metro areas: 2–4 business days
• Regional areas: 4–7 business days
• Remote locations: 7–10 business days

Express shipping options are available at checkout for urgent orders.

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Orders over $500 qualify for free standard shipping to metro areas. Trade account holders receive discounted freight rates.

Yes. Once your order ships, you'll receive a tracking number via email. You can also view tracking details in your account order history.

Select express shipping at checkout, or contact us directly for same-day dispatch options. We understand downtime costs – our team prioritizes urgent breakdown orders.

A trade account provides councils, fleet operators and contractors with volume pricing, net 30-day payment terms, consolidated monthly invoicing, and a dedicated account manager. Apply here.

Trade accounts are available to ABN-registered businesses, councils, and government entities with regular sweeper parts requirements. Complete the trade account application with your business details and trade references.

Most applications are reviewed within 1–2 business days. We'll contact you if we need any additional information. Once approved, you can start ordering immediately with account terms.

Standard trade terms are net 30 days from invoice date. Higher credit limits and extended terms are available for established accounts with good payment history.

All stocked parts carry a 12-month warranty against manufacturing defects and material failure under normal operating conditions. Warranty covers replacement parts and reasonable labour costs for fitment.

Contact our support team with your order number, photos of the defective part, and details of the failure. We'll arrange collection and replacement, typically within 3–5 business days.

Yes, unused parts in original packaging can be returned within 30 days for a refund or exchange. Return shipping costs apply unless the error was ours. See our terms and conditions for full details.

Contact us anyway – we'll review the failure mode and may offer goodwill support depending on circumstances and part history. Customer satisfaction is important to us.

Absolutely. Our technical team can identify parts from photos, OEM numbers, or sweeper details. Use our contact form or email photos to support@sweeperparts.au.

Yes. Many product pages include fitment notes and torque specifications. For complex assemblies, our team can provide installation guidance or recommend qualified technicians in your area.

Email support is available 24/7 at support@sweeperparts.au. Phone support is available Monday–Friday, 8:00 AM to 5:00 PM AEST. We aim to respond to all enquiries within 4 business hours.