Fitment & compatibility

How do I know if a part fits my sweeper?

Each product page lists compatible makes and models. Use the part finder to search by OEM number, internal SKU, or keyword. Unsure? Contact technical support with your sweeper's make, model and serial number.

Can I cross-reference an OEM part number?

Yes. The part finder searches by manufacturer part numbers from Bucher, Scarab and Schwarze. Our database cross-references thousands of OEM numbers to equivalent parts.

Can't find your sweeper brand?

The site catalogues parts for the three truck-mounted brands we stock in Australia — Bucher, Scarab and Schwarze — across chassis like Hino, Volvo, Isuzu and Iveco. Other AU sweeper brands operators may come across are listed on the other brands page (we don't stock parts for those). For footpath sweepers, medium sweepers or anything else, email sales@sweeperparts.au with your make, model and the part you need and we'll source it.

Are your parts genuine OEM or aftermarket?

Aftermarket parts that meet or exceed OEM spec. Dimensionally validated and performance-tested against OEM baseline. 30–50% under dealer without compromising quality.

What if the part doesn't fit?

If you receive an incorrect or incompatible part, contact us within 30 days of delivery. We'll arrange a return and supply the correct part or refund. See terms and conditions for full details.

Ordering & pricing

Do I need an account to order?

No — guest checkout works. An account adds order tracking, saved shipping details and order history. Trade accounts add 30-day payment terms and on-account checkout with a purchase order.

What payment methods do you accept?

All major cards (Visa, Mastercard, Amex) via Stripe at checkout. Approved trade accounts can also pay on 30-day account terms by submitting a purchase order.

Can I get a quote before ordering?

Yes. Add items to cart and use "Request quote" at checkout. Quotes are usually returned within 4 business hours by email.

Do you offer bulk or volume discounts?

No — we run a single price per SKU regardless of quantity. The price you see is the same whether you buy one or one hundred. Trade accounts get 30-day payment terms and on-account checkout, not unit-price discounts.

Are prices in AUD and inclusive of GST?

All prices shown are AUD and include GST. Cart and checkout itemise the GST component separately so GST-registered businesses can claim it. Logged-in trade accounts can switch the catalogue to an ex-GST price view.

Shipping & delivery

Where do you ship to?

Australia-wide — metro, regional and remote. We don't ship internationally.

How long does shipping take?

In-stock items dispatch within 24 hours. Items sourced through our supplier network dispatch in 1–3 business days. Once dispatched, metro is typically 2–4 business days, regional 4–7, remote 7–10.

What are your shipping costs?

Live freight is quoted at checkout from weight, dimensions and destination — satchel, carton or pallet, all carriers covered. Orders over $500 ship free within Greater Brisbane (Brisbane, Ipswich, Gold Coast and Logan). Everywhere else in Australia is quoted at checkout.

Can I pick up parts instead of having them shipped?

Yes. Select pickup at checkout and collect from 33 Bellwood St, Darra QLD 4076 between 7am and 4pm, Monday to Friday. Payment is by card on the website, or on-account if you hold a trade account with us.

Can I track my order?

Yes. Tracking number is emailed once shipped, and is also available in your account order history.

What if my order is urgent?

Email support@sweeperparts.au with your order number and we'll prioritise picking and dispatch. Breakdown orders are always pushed to the front of the queue.

Trade accounts

What is a trade account?

A trade account adds 30-day payment terms, on-account checkout with a purchase order, and an ex-GST price view across the catalogue. Unit pricing is the same as retail — the benefit is payment terms and workflow, not discounts. Apply here.

How do I qualify?

Trade accounts are available to ABN-registered businesses, councils and government entities spending around $5,000 or more per year with us. Submit the trade application with your ABN and business details. We verify your ABN against your registered business name before approval.

How long does approval take?

Applications are reviewed manually within 1–2 business days. Once approved you can order immediately on account terms.

What are the payment terms?

30 days from invoice date for approved trade accounts.

Warranty & returns

What warranty do you offer?

12 months from invoice date on new parts, against manufacturing defects under normal operation. We sell new parts only — no used or reconditioned stock. OEM-genuine parts purchased from us carry the manufacturer's own warranty in addition to your rights under the Australian Consumer Law. See the warranty page for full details and the claim form.

How do I make a warranty claim?

Submit the warranty claim form on our warranty page with your invoice number, part number, install date and photos of the failure. The part must be returned for inspection — if the claim is confirmed, we cover return freight.

Can I return an order I no longer need?

Yes — change-of-mind returns are accepted within 30 days of the invoice date. A 10% restocking fee applies and the part must be in sellable, unused condition with original packaging. Return freight is at your cost. OEM-genuine parts are not returnable. See returns policy for full details.

What if a part fails after warranty?

Email support@sweeperparts.au with the failure detail and order number — we review case by case and may offer goodwill support depending on circumstances and part history.

Technical support

Can you help identify the part I need?

Yes. Start with the part finder to search by OEM number. If you can't find what you need, email sales@sweeperparts.au with as much detail as you can — photos of the part, any numbers stamped on it, the truck make and model, and date of manufacture if known.

Do you provide installation guidance?

Many product pages include fitment notes and torque specs. For complex assemblies we can recommend qualified technicians in your area — email sales@sweeperparts.au.

Do you take phone calls?

Not at the moment — we're email-only so every enquiry is logged, searchable and answered with the right person on the keyboard. Email sales@sweeperparts.au for pre-purchase and fitment questions, support@sweeperparts.au for returns or warranty, and accounts@sweeperparts.au for trade billing. Responses are typically within 4 business hours.

Frequently asked questions