1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account or place an order
Subscribe to our newsletter
Contact us via email, phone, or contact form
Apply for a trade account
Submit reviews, testimonials, or feedback

This information may include:

Name and contact details (email address, phone number, postal address)
Company name and ABN (for trade accounts)
Payment and billing information
Delivery addresses
Order history and preferences

1.2 Technical Information

When you visit our website, we automatically collect certain technical information, including:

IP address and device information
Browser type and version
Operating system
Referring website URLs
Pages visited and time spent on our site
Click-through and navigation patterns

This information is collected through cookies and similar technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

Process and fulfill your orders
Send order confirmations, invoices, and shipping notifications
Manage returns, exchanges, and warranty claims
Process payments and prevent fraud

2.2 Customer Service

Respond to your inquiries and provide customer support
Communicate with you about your account or orders
Resolve disputes and troubleshoot problems

2.3 Marketing and Communications

Send you newsletters, product updates, and promotional offers (only with your consent)
Inform you about new products, special offers, and industry news
Conduct surveys and gather feedback to improve our services

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

2.4 Website Improvement and Analytics

Analyze website usage to improve our website and user experience
Monitor and analyze trends, usage, and activities
Detect and prevent security incidents and fraudulent activity
Optimize our product catalog and search functionality

2.5 Legal Compliance

Comply with applicable laws and regulations
Enforce our terms and conditions
Protect our rights, privacy, safety, or property
Respond to legal requests and prevent illegal activity

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties under specific circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

Payment Processors: Stripe and other payment gateways to process transactions securely
Shipping Carriers: Australia Post, TNT, and other couriers to deliver your orders
Email Service Providers: To send newsletters and transactional emails
Web Hosting and Cloud Services: To host our website and store data securely
Analytics Providers: To understand website usage and performance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

Comply with legal processes or enforceable governmental requests
Enforce our terms and conditions or other agreements
Protect the rights, property, or safety of SweeperParts.au, our users, or others
Detect, prevent, or address fraud, security, or technical issues

3.3 Business Transfers

If SweeperParts.au is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

4.1 Security Measures

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors (Stripe)
Access Controls: We restrict access to personal information to authorized personnel only
Regular Security Audits: We regularly review and update our security practices
Password Protection: User accounts are protected with encrypted passwords

4.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you become aware of any security breach, please contact us immediately at support@sweeperparts.au.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

5.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, such as shopping cart and login features
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
Functionality Cookies: Remember your preferences and settings to personalize your experience
Marketing Cookies: Track your browsing activity to deliver relevant advertisements (only with your consent)

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and your user experience.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
Order Information: Retained for at least 7 years for tax and accounting purposes
Marketing Communications: Retained until you unsubscribe or request deletion
Technical Data: Typically retained for up to 2 years for analytics and security purposes

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

7.2 Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain records).

7.3 Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Updating your account preferences
Contacting us at support@sweeperparts.au

7.4 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Complaints

If you have concerns about how we handle your personal information, you can lodge a complaint with us at support@sweeperparts.au. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at support@sweeperparts.au with:

Your full name and contact information
A clear description of your request
Proof of identity (if required for security purposes)

We will respond to your request within 30 days.

8. Third-Party Websites

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us at support@sweeperparts.au.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia, including countries where our service providers are located.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes, we will notify you by:

Posting a prominent notice on our website
Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@sweeperparts.au

Mail: SweeperParts.au
Brisbane, Queensland, Australia

We are committed to working with you to resolve any privacy concerns in a fair and timely manner.

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our website or services.