Returns & Refunds Policy

2.1 General Return Conditions

We accept returns of eligible products within 30 days of purchase for a refund or exchange, provided that:

• The product is in its original, unused condition
• All original packaging, labels, and documentation are included
• The product has not been installed or fitted to a vehicle
• You have obtained a Return Merchandise Authorization (RMA) number from us

2.2 How to Initiate a Return

To start a return, please follow these steps:

1. Contact us within 30 days of receiving your order at support@sweeperparts.au
2. Provide your order number, the product(s) you wish to return, and reason for return
3. Receive your RMA number - We'll issue you a Return Merchandise Authorization number and return instructions
4. Ship the product back with the RMA number clearly marked on the package

Important: Returns without a valid RMA number may be refused or delayed.

4.1 Warranty Coverage

Unless otherwise specified, all aftermarket parts carry a 12-month warranty from the date of purchase against defects in materials and workmanship under normal use.

If you receive a defective product or we shipped the wrong item, we will:

• Provide a full refund including original shipping costs, or
• Send a replacement product at no charge
• Arrange and pay for return shipping of the defective/incorrect item

4.2 Reporting Defects

If you believe you've received a defective or incorrect product:

1. Contact us immediately at support@sweeperparts.au
2. Provide photographic evidence - Clear photos showing the defect or incorrect item
3. Do not install the product if it appears defective
4. Keep all packaging and documentation

We'll review your claim and provide instructions on next steps, typically within 1 business day.

4.3 Warranty Exclusions

Our warranty does not cover damage caused by:

• Normal wear and tear from regular use
• Misuse, abuse, or operation outside of specifications
• Improper installation or maintenance
• Modifications or repairs by unauthorized persons
• Use of incorrect or contaminated fluids
• Accident, collision, or environmental factors

5.1 Restocking Fee

For change-of-mind returns on eligible items (items in original condition as per Section 2.1), a 10% restocking fee applies to cover handling, inspection, and repackaging costs.

The restocking fee is calculated on the product price (excluding shipping) and will be deducted from your refund.

5.2 Return Shipping Costs

You are responsible for return shipping costs unless the return is due to our error (defective product, wrong item shipped, or our mistake). We recommend using a trackable shipping method and obtaining proof of delivery.

Risk of loss: You bear the risk of loss or damage during return shipping for change-of-mind returns. We recommend insuring valuable items.

5.3 Original Shipping Costs

Original outbound shipping costs are non-refundable for change-of-mind returns. Only the product cost (less restocking fee) will be refunded.

6.1 Inspection Process

Once we receive your returned item, we will:

1. Inspect the product to verify it meets return conditions
2. Process your refund within 14 business days
3. Email you confirmation of your refund

6.2 Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Card: Refunds typically appear within 5-10 business days, depending on your bank
• Trade Account: Credit will be applied to your account within 14 business days

You will receive an email notification when your refund has been processed. Please allow your financial institution's standard processing time for the refund to appear in your account.

6.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Product shows signs of use or installation
• Original packaging is damaged or missing
• Product is returned after 30 days but within warranty period
• Product is incomplete or missing accessories

We will contact you before processing a partial refund to explain the deduction and offer alternatives.

7.1 Exchange Process

To request an exchange:

1. Contact us at support@sweeperparts.au with your order number
2. Specify which product you'd like to exchange and what you'd like instead
3. Receive your RMA number and exchange instructions
4. Return the original product following our return guidelines

7.2 Price Differences

• If the replacement item costs less, we'll refund the difference
• If the replacement item costs more, you'll need to pay the difference before we ship

Additional shipping charges may apply for exchanges, depending on the circumstances.

9.1 Fitment Assistance

To help you order the correct part the first time, we offer:

• Fitment verification - Our team can verify fitment before you order
• OEM cross-reference - We can check OEM part numbers against our catalogue
• Technical support - Contact us if you're unsure which part you need

Email us at support@sweeperparts.au with your vehicle/machine details and part requirements.

10.1 Before Shipment

You may cancel your order for a full refund if it has not yet been shipped. Contact us as soon as possible at support@sweeperparts.au with your order number.

Orders are typically processed within 1-2 business days. We cannot guarantee cancellation if your order is already in fulfillment.

10.2 After Shipment

If your order has already shipped, you cannot cancel it. However, you may refuse delivery or return the items under our standard return policy once received.

10.3 Refund Timeline

Refunds for cancelled orders are processed within 5 business days and will be returned to your original payment method.

13.1 Bulk or Large Orders

For bulk orders or large/heavy items, special return arrangements may apply. Contact us before initiating a return to discuss freight options and any applicable fees.

13.2 International Orders

International returns may be subject to additional costs and customs procedures. Please contact us before returning any international order.